Why is there only the xPortal connection?

You must do KYC directly on the xPortal application, if you want to use a Ledger address after doing your KYC via xPortal. Follow this tutorial: HERE

I don't see the Popup on xPortal to do KYC?

Make sure you have updated xPortal to the latest version on IOS or Android

Why is he asking for information that I may consider sensitive?

MultiversX is a Romanian entity which is governed by obligations from both Romania and the European Union for the fight against money laundering
here are some documents concerning European and Romanian regulations:

• Docu Europe: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32018L0843
• Docu Romania: https://www.bnr.ro/apage-Mobile.aspx?pid=404&actId=326618

If there is a problem with my KYC, who should I contact?

You must contact support via chat on the xPortal application and the following information is provided:

• Your full name
• The email address you used when you started the KYC process
• Your MultiversX wallet address (erd1…) used in the KYC process
• A brief description of the problem + a screenshot

What identity documents are accepted?

• Passport
• National identity card

What is the KYC validation time?

Validation takes approximately 24 to 48 hours, after which time do not hesitate to contact support via the application.